Work

The Device Checkup integration is an automated diagnostic tool, created by a third-party vendor, that allows users to self-assess their phone’s hardware and software health for trade-ins and repairs. I redesigned the third-party flow to meet TELUS accessibility and branding standards, ensuring users could accurately value their devices through a seamless journey.

The device return product allows customers to return their contracted device for a credit when upgrading to a new phone. I designed the new flow, enabling customers with contracts to seamlessly opt-in, assess their device, and apply their credit before they hit the cart.

A complete design and IA redesign to create a new consolidated overview page for users to view and manage their mobility accounts to improve findability for self-serve information and actions.

Phone number transfer allows new TELUS customers to transfer their existing phone numbers into the network. I created the designs for the mobile app flow, allowing customers to transfer and validate their transfer from their very same device.

A complete redesign of the self-service experience enabling TELUS customers to browse, customize and purchase their mobility phone plans.